Ordering
- Account access problems
- Placing an order
- Canceling my order
- Sales tax
- Security
Q: Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new DiscountHorse.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
Q: Placing an order
Ordering online with DiscountHorse.com is as easy as 1,2,3. First, browse through our selection of exciting items in over 70 categories and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
Q: Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Q: Sales tax
DiscountHorse.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California.
Q: Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
